FAQ
Are you a local locksmith?
Yes. At Tony’s Locksmiths, we are proud to be a local, independent company based out of South Wales. We are a locally run family company, that has proudly been servicing the South Wales community for three decades. Our team of experienced locksmiths all live within the locality. This ensures that we can be on hand to assist promptly (typically within 30 minutes to an hour.)
What areas do you cover?
We offer our full range of services in Cardiff as well as across South Wales. Typically our services cover a 40-50 mile radius of Cardiff. However, if you are outside of this radius, please let us know, it remains likely that we can still assist you.
Are you a 24-hour emergency locksmith?
Yes. At Tony’s Locksmith Cardiff, we offer a fully comprehensive 24/7 service. 24 hours a day, 7 days a week. Regardless of the time or day, simply give us a call and we will be on our way to assist you.
Do you offer emergency callouts?
Yes. We understand the stress any emergency may bring upon you and your loved ones. Our emergency locksmith team can provide a speedy service to those in need (usually in 15-30 minutes for emergencies.)
Is there a call-out charge?
No. We pride ourselves in offering no call-out charges or any hidden fees. In the unlikely event that we cannot solve the issue at hand, there will be no fees to pay. We are fully transparent with our pricing page.
Do you offer a guarantee?
All of our services come with a guarantee. For every job completed, we offer a 90-day guarantee on all labour as well as a 12-month manufacturer’s guarantee for all parts.
What range of services do you offer?
As a leading Cardiff locksmith company, we offer a fully comprehensive range of services. These include:
- Broken lock repairs – Ranging from traditional locks such as euro cylinders to uPVC lock repairs for your uPVC doors and windows.
- Lockouts – If you are locked out of your home, business or car one of our Cardiff locksmiths will regain entry in no time.
- Key Cuts – If you require a spare key our skilled locksmiths carry a large variety of key blanks and can cut keys on-site.
- Security Surveys – If you are worried about the security of your business or home, one of our professional locksmiths can do a full assessment of the building, to highlight any potential security hazards.
- Auto Locksmith Service – If you are locked out of your car or have lost your car keys, our Cardiff locksmiths can be on hand to offer roadside assistance in an instant.
- Emergency Services – If you are facing an emergency, our emergency locksmiths offer rapid response and can be with you in as little as 15-30 minutes.
Do you provide domestic and commercial work?
Yes. We provide locksmith services to household properties and businesses. As a leading Cardiff locksmith, we understand the differing security needs between domestic and commercial properties. This is why we work closely with each of our clients, to ensure their individual security needs are fully met.
What should I do when waiting for the locksmith to arrive?
When waiting for one of our locksmiths to arrive please do not tamper with the lock in question, as it may cause further damage and cost more to repair. Ensure you have provided us with a contact number which you currently have on hand (mobile phone or even a neighbour’s landline) so we can contact you if needed. One of our Cardiff locksmith team usually be on the scene within 30 minutes to assist.
How long will it take for the locksmith to gain entry?
This will be dependent on the type of lock. If the lock in question is a standard rim cylinder style, then in most cases one of our Cardiff locksmith team will be able to gain access very quickly, potentially within a matter of minutes. For more complex locks, it will naturally take longer to gain access due to their inherently secure nature.
How can I pay?
We can accept all major debit and credit cards. Each of our Cardiff locksmith team will have a payment terminal on-hand, for payment to be made. We can also accept cash on-site.
Why should I choose Tony’s Locksmith Cardiff?
We are the leading Cardiff locksmith company, covering all of South Wales. We have serviced the local area for three decades and are proud to serve our local community. We offer a highly efficient and professional service for a highly competitive price. No job is too big or too small for our Cardiff locksmith team, working with both domestic and commercial customers. All of our locksmiths live within the locality and are often on the scene within 30-60 minutes. We are on call 24 hours a day, 7 days a week. We will never charge a ‘callout fee’ and all of our work comes with a guarantee.